ClickPDFs FAQ

Frequently Asked Questions

These are the most common questions our support team receives, and we’ve answered them to make your experience smoother.

We believe you’ll find these answers helpful as well.

1. Do you store my files after processing?

No. Your documents are 100% yours. We temporarily store files on our secure servers for up to 2 hours so you can download them. After that, they are automatically and permanently deleted. For your convenience, we also provide an real-time delete option, allowing you to remove your files instantly right after processing. We never view, copy, or analyze your files.

2. Is my data safe with ClickPDFs?

Yes. Every upload is protected with HTTPS/SSL encryption and processed using end-to-end security. Our platform is compliant with GDPR and follows strict global privacy standards, ensuring maximum safety for both personal and corporate documents.

3. What devices and browsers does ClickPDFs support?

ClickPDFs works on any modern device — desktop, laptop, tablet, or smartphone. For the best experience, use the latest version of Google Chrome, Firefox, Safari, or Microsoft Edge.

4. How do I upload a file?

Simply drag and drop your files into the upload area, or click “Select Files”. We’ve also introduced advanced features, giving you full flexibility to edit and customize your files as needed.

5. Can I turn scanned PDFs into editable documents?

Yes. Our AI-powered OCR tool converts scanned PDFs into fully editable Word, Excel, or other formats — making it easy to update and reuse your content.

6. Why is my file taking a long time to process?

Processing time depends on file size, your internet speed, and server load. Large files or heavy conversions (like OCR) may take slightly longer, but we work to keep speeds as fast as possible.

7. Is ClickPDFs completely free?

Yes — all core tools are 100% free to use for files up to 10 MB, with no hidden charges or signup required. This makes it quick and simple for everyday tasks like converting, merging, or compressing. If you need to work with larger files or want access to advanced features, just head over to our Pricing section, where we offer premium options designed for heavy users and professionals.

8. What can I do with ClickPDFs?

You can merge, split, compress, convert (PDF ↔ Word, Excel, PowerPoint, JPG, PNG), add watermarks, e-sign, rotate or remove pages — all in your browser. Advanced tools include PDF to Word and PDF to Excel with OCR for scanned files.

9. Can I work without downloading any software?

Absolutely. ClickPDFs is fully web-based, so there’s no installation. You just need a browser and internet connection.

10. How can I contact support?

If you need help, email us at contact@clickpdfs.com or use our Report an Issue form. We aim to reply within 24 hours.